Frequently Asked Questions.
01. The order
ONCE I PLACE MY ORDER CAN I MAKE CHANGES
Changed your mind and wish to make some changes in your order? Do not worry! Before 24 hours of the time of delivery of your order by sending us an email to support : info@flowersandflowers.com.ng or call us at 09022214198 Please note that this feature isn’t available for same day delivery orders.
HOW DO I KNOW MY ORDER HAS BEEN DELIVERED?
When your order is delivered, we will send you a ‘Delivery Confirmation’ email or whatsapp message, Do check your mailbox.
02. Shipment
CAN MY ORDER BE DELIVERED TODAY?
Yes, we certainly can have your order delivered today if you order before 5:00pm.
WHAT IS THE DELIVERY CHARGE FOR SAMEDAY DELIVERY?
We are glad to take your last minute orders and guarantee same day delivery, Orders must be placed before 5:00pm, Our delivery charge varies with location and are displayed on the cart page as to what location is selected.
WHAT IS MY EXPECTED DELIVERY TIME?
Delivery takes place between 3-4 hours from point of payment due to unpredictable traffic congestion.You can choose the preferred delivery time and we will deliver your order accordingly. We deliver premium Freshness 365 days!
CAN I ASK FOR ANONYMOUS DELIVERY?
Your secret is safe with us!
If you choose to send your gift anonymously, we will make sure your name doesn’t appear on any document accompanying your gifts. Please note,if the recipient does not want to accept gift, a call will be made to you , of unavailable then it will be returned to us ad no refund will be made.
WHAT HAPPENS IN CASE THE RECIPIENT IS NOT AVAILABLE AT THE TIME OF DELIVERY?
Unavailability of recipient at the time of delivery, the sender will be contacted by our representative and second delivery attempt either can be made on the same day or the second day which will cost an extra delivery charge. After the next delivery day order will be considered as delivered.
